db999 FAQ Centre

The db999 VIP program has four levels in total — Bronze, Silver, Gold, and Platinum. Each level offers weekly cashback: up to 0.2% at Bronze, up to 0.5% at Silver, up to 0.8% at Gold, and up to 1.0% at Platinum. The higher the level, the greater the benefits.

Your VIP level is reviewed automatically based on how regularly you play games and place bets at db999. The more active you are, the faster you can move up to the next level. Starting from Bronze, you can progress step by step through Silver, Gold, and all the way up to Platinum. Contact live chat to learn about the specific criteria for level upgrades.

In addition to weekly cashback, VIP members receive priority withdrawal service, a personal account manager, special promotions, and the opportunity to participate in exclusive tournaments. The higher you go, the richer these benefits become. Platinum-level members enjoy the highest standard of personalised service.

Each week, a set portion of your total wagers is added to your account as cashback. The cashback rate depends on your VIP level — up to 0.2% at Bronze and up to 1.0% at Platinum. Cashback is typically calculated at the end of each week and credited at the start of the following week. Contact the support team for the exact schedule.

If you are inactive for a long period or do not meet certain criteria, your VIP level may be reassessed in some cases. However, db999 does its best to help active players maintain their level. For any questions about your level, ask in live chat — the support team will provide full details.

At db999, once a withdrawal request is approved, funds typically reach your bKash, Nagad, or Rocket wallet within 5 to 30 minutes. This is one of the fastest withdrawal services in the online gaming space in Bangladesh. If it takes longer than 30 minutes, please contact live chat.

Yes, but you must meet the wagering requirement before withdrawing bonus winnings. The wagering requirement for the db999 welcome bonus is just 10x — and it is calculated on the bonus amount only, not the combined total of the deposit and bonus. Example: if you receive a ৳1,500 bonus, you only need to wager ৳15,000 to be eligible for withdrawal — which is much lower than the market average.

No — under db999's security policy, withdrawals can only be made to a mobile wallet whose registered name matches the name on your db999 account. This is required to prevent money laundering and to keep your account secure. Make sure the names match before submitting a withdrawal request.

Yes, db999's withdrawal service operates 24 hours a day, 7 days a week. Withdrawals are processed within the same 5–30 minute window on Friday nights, Eid days, and public holidays. The support team is also active 24/7, so help is available immediately whenever you need it.

The minimum withdrawal amount at db999 is ৳800. Withdrawals below this amount are not possible. Before submitting a withdrawal request, make sure you have at least ৳800 available in your account balance. This same limit applies to all three methods — bKash, Nagad, and Rocket.

Log in to db999, go to the "Deposit" section, and select Nagad as the payment method. Enter the amount (minimum ৳100), send the payment to the Nagad number shown on screen, then confirm with the transaction ID. Your balance is usually updated within a few minutes.

db999 does not charge any deposit fees of its own. However, please note that your mobile banking operator (bKash, Nagad, or Rocket) may apply their own transaction charges, which are outside db999's control. Check with your respective operator for details on those charges.

The minimum deposit amount at db999 is ৳100. This applies equally to all three methods — bKash, Nagad, and Rocket. You can start gaming with as little as ৳100, and your first deposit also gives you the opportunity to claim a 150% welcome bonus.

First, wait a little while, as there can sometimes be a slight delay due to server load. If more than 15 minutes have passed, keep your payment's transaction ID or screenshot and contact live chat. The support team will verify the matter and resolve it promptly.

Identity verification (KYC) is essential to ensure the security of your account and to prevent unauthorised access. It helps prevent financial fraud and confirms that withdrawals are going to the rightful owner. In short, it is an important step in protecting your money and your account.

For identity verification at db999, a Bangladeshi National Identity Card (NID), passport, or driving licence is generally accepted. Upload clear photos of both sides of the document. A utility bill or bank statement may also be requested to verify your address. If you have any doubts, ask in live chat.

If your verification is rejected, first try to understand the reason — it is usually due to a blurry image, an expired document, or a name mismatch. Resubmit with correct, clear photos. If the issue persists, contact the support team via live chat or at [email protected].

The name on your db999 account and the name on your mobile wallet (bKash/Nagad/Rocket) must be the same. This ensures that withdrawn funds reach the correct person and that no one else can take money from your account. If the names do not match, the withdrawal may be blocked automatically.

db999 keeps all your personal information secure through SSL encryption. Documents submitted for verification are used solely to confirm identity and are not shared with third parties. To learn more about our privacy practices, please visit the Privacy Policy page.

Go to the db999 Login page and click the "Forgot Password" option. Verify using your registered mobile number or email and you will receive a reset link or code. If you have trouble with this method, confirm your identity in live chat and the support team will help you reset your password.

No. Under db999's rules, each person may hold only one account. If multiple accounts belonging to the same person are found, all accounts may be suspended and there is a risk of balance forfeiture. This rule exists to protect fair play and the bonus policy.

There are several possible reasons for a login issue: an incorrect password, Caps Lock being on, a temporarily suspended account, or a browser cache problem. First check that your password is correct, clear your browser cache, or try a different browser. If the problem continues, contact live chat.

Go to the db999 Login page and fill out the registration form. Sign up with your mobile number, preferred username, and password. After registering, you have the chance to receive a 150% welcome bonus on your first deposit (up to ৳8,000). You must be at least 21 years old to create an account.

Yes, db999 is fully mobile-friendly. The site works smoothly from any smartphone browser. No separate app download is needed — simply log in from your phone's browser, play games, deposit, and withdraw. It performs well on both Android and iOS devices.