Your information is completely safe with us
Here you will find our complete and transparent policy on how your personal information is collected, stored, and kept secure on the db999 platform.
Introduction & Scope of Policy
db999 is committed to providing Bangladeshi players with a safe, transparent, and enjoyable online gaming environment. This Privacy Policy ("Policy") explains what information we collect when you use db999's website, mobile platform, or any related services ("Platform"), why we collect it, and how we use and protect that information.
This Policy applies to all users of the db999 platform — both registered members and guest visitors. By continuing to use the Platform, you are considered to have accepted the terms of this Policy. We reserve the right to update this Policy at any time, and any changes will be announced via a notice on the Platform.
Our services are intended solely for individuals aged 21 or older. If you are below this age limit, please do not use our Platform.
What Information We Collect
db999 collects only the information that is necessary for the proper operation of the Platform, ensuring security, and providing you with the best service. The types of information we collect are outlined below by category.
2.1 Information You Provide
Information you directly provide to us includes:
- Full name and date of birth (for age verification)
- Valid email address and mobile number
- Chosen username and password
- Payment-related information — such as bKash, Nagad, or Rocket account numbers (full numbers are not stored on our servers)
- Identity verification document details, if required
2.2 Automatically Collected Information
When you use the Platform, the following information may be collected automatically:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Device identifier information
- Pages you visit, session duration, and click patterns
- Login and logout times, transaction history, and gaming activity logs
2.3 Cookies & Similar Technologies
We use cookies and similar tracking technologies. These include session cookies (to maintain login state), preference cookies (to remember language and display settings), and analytics cookies (to understand how the Platform is used). You can manage cookies through your browser settings, however disabling certain cookies may limit the functionality of the Platform.
How Collected Information Is Used
db999 uses collected information only for the purposes described below. We never sell your information or use it for third-party advertising without your permission.
- Account management & verification: Confirming your identity and age, and keeping your account secure.
- Service delivery & improvement: Gaming services, transaction processing, and enhancing Platform functionality.
- Communication: Sending account-related notifications, transaction confirmations, and support-related information.
- Security & fraud prevention: Detecting unusual activity, preventing multi-accounts, and protecting the integrity of the Platform.
- Responsible gaming: Identifying addictive or at-risk behaviour and providing necessary support.
- Legal compliance: Meeting obligations under applicable laws and regulations.
- Statistical analysis: Generating aggregate and anonymised statistics to improve the user experience.
Sharing Information with Third Parties
db999 does not sell your personal information to third parties. However, in certain specific circumstances we may share information with particular parties:
4.1 Service Provider Partners
To operate the Platform we work with trusted technology and payment service providers. These partners receive only the information necessary to provide their services and operate under strict confidentiality agreements. This includes payment gateways (bKash, Nagad, Rocket), game software providers (such as Pragmatic Play, Spribe, JILI), and security verification agencies.
4.2 Legal Obligations
In the case of a court order, legal process, or a lawful request from a government authority, db999 may be required to disclose information in compliance with applicable law. In such cases we will provide only the minimum information required.
4.3 Business Changes
In the event of a business merger, acquisition, or sale of assets, user information may be transferred. In such circumstances we will provide advance notice and you will be informed before any new policy takes effect.
Data Security Measures
We follow the highest industry standards to protect your information on the db999 platform. Our security framework is described below:
5.1 Encryption & Network Security
All data exchanged between your browser and our servers is protected by SSL (Secure Sockets Layer) encryption technology. Sensitive payment information is stored with an additional layer of encryption, and full account numbers are never stored in our database.
5.2 Access Controls
Access to users' personal information is restricted solely to those staff members who require it to deliver services. All staff operate under strict confidentiality agreements and receive regular training.
5.3 Acknowledgement of Limitations
We make every effort to protect your information, but no method on the internet is completely secure. If a data breach occurs, db999 will act quickly and notify affected users in accordance with applicable law. Keeping your password secure and not logging in from unfamiliar devices is also your own responsibility.
Data Retention Period
db999 retains your personal information only for as long as it is necessary to provide services and meet legal obligations.
- Active account data: Full information is retained for as long as the account remains active.
- Closed account data: After an account is closed, information required to meet legal and regulatory requirements is retained for a specified period.
- Transaction records: Records of financial activity may be retained for an extended period in accordance with applicable law.
- Technical logs: Server logs and analytics data are generally retained for a short period.
Once the retention period ends, data is securely deleted or anonymised in a way that cannot be linked back to any individual.
Your Data Rights
db999 believes you should have full control over your own information. To that end we ensure the following rights:
7.1 Right to Access
You may request details of the information db999 holds about you at any time. Contact our support team and we will provide the information within a reasonable timeframe.
7.2 Right to Rectification
If any information we hold about you is inaccurate or incomplete, you may request a correction. Many details can be updated directly through account settings; for others please contact the support team.
7.3 Right to Erasure
You may request account closure and ask for personal information beyond legal obligations to be deleted. However, it may be necessary to retain data during an active dispute, fraud investigation, or legal process.
7.4 Right to Object to Processing
You may object to marketing communications or analytical processing. Upon receiving such a request we will take appropriate action.
Protection of Minors
The db999 platform is operated solely for individuals aged 21 or older. We do not knowingly collect information from minors. The registration process includes age verification, and we actively work to prevent minors from accessing the Platform.
If we become aware that someone under the age of 21 has opened an account, that account will be closed immediately and any collected information will be securely deleted.
External Services & Third-Party Links
The db999 platform may occasionally connect to third-party services (such as payment processors or game providers). These third parties have their own privacy policies that are outside our control. We recommend that you read their respective privacy policies before using those services.
Payment service providers — bKash, Nagad, and Rocket — follow their own privacy rules, and responsibility for protecting your payment information falls under their respective policies.
Policy Updates & Changes
db999 reserves the right to update this Privacy Policy from time to time. When significant changes are made, we will:
- Post a notice in a prominent location on the Platform
- Inform registered users by email
- Clearly state the effective date of the new policy
Continued use of the Platform after changes have been made will be taken as acceptance of the new policy. It is therefore good practice to visit this page periodically.
Contact & Complaints Resolution
If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. The db999 support team is available 24/7 to assist you.
We aim to process your privacy-related requests within a reasonable timeframe. Complex requests may require identity verification.