Play with Fun and Responsibility
Gaming at db999 is purely for entertainment — our commitment is to make sure it never becomes a burden. Stay safe and play within your limits.
Our Responsible Gaming Philosophy
db999 believes online casino and betting should be an enjoyable experience — not a source of stress. The safety and mental well-being of every player on our platform is our top priority.
Gambling and betting are primarily a form of entertainment. But for some people, it can get out of control. That is why db999 has built a set of responsible gaming tools that let you set your own limits on how you play.
Remember: No one plays with a guarantee of winning, and placing more bets to recover lost money is never the right approach. Play for entertainment, not as an investment.
Core Principles
- For players aged 21 and above only
- Play for entertainment — do not treat it as a way to earn money
- Bet only within your means
- Do not chase lost money
- Take regular breaks and spend time on other activities
- Contact our support team whenever you need help
db999's Protective Tools
Deposit Limit
You decide how much you deposit — on a daily, weekly, or monthly basis. Once a limit is set, it cannot be raised easily, but it can be lowered immediately. This tool helps you stay within your budget.
Time-Out Feature
Pause your account for a set period. You can choose a time-out ranging from 24 hours to several weeks. During this time you will not be able to log in or place bets — giving you a chance to step back and make clear-headed decisions.
Self-Exclusion
If you feel gaming is having a negative impact on your life, choose long-term self-exclusion. Your account cannot be reactivated until the set period has ended.
Reality Check Reminders
At set intervals, db999 will remind you how long you have been playing and give you a summary of your session. These reminders help keep you aware.
Loss Limit Setting
Decide in advance how much you can comfortably lose in a day or a week. Once you reach that limit, db999 will automatically end your session to prevent further losses.
24/7 Support
Contact us via live chat or email at any time. db999's support team is here for you in both Bengali and English — feel free to talk to us about any issue related to gaming.
Recognise the Warning Signs
If any of the following signs appear in you or someone close to you, it is time to seek help. Acknowledging a problem is not a weakness — it takes courage.
Feeling a repeated urge to bet more in order to recover lost money.
Spending more time gaming by cutting back on family, friends, or work.
Gradually increasing bet sizes in an attempt to feel the same excitement.
Hiding the truth from family or lying about gaming expenses.
Repeatedly failing to stop gaming despite trying.
Going into debt or draining savings because of gaming.
Feeling restless, irritable, or anxious when not playing.
Being unable to focus on work or studies because of gaming.
Experiencing stress, depression, or anxiety as a result of gambling.
10 Tips for Healthy Gaming
- Set a budget: Fix a specific amount before each session and treat it as your final limit.
- Keep a time limit: Set an alarm — stop playing when the time is up, whether you are winning or losing.
- Stay balanced: Gaming is a small part of life — give time to family, friends, and work too.
- Avoid alcohol: Play with a clear head — decision-making weakens under the influence.
- Track your losses: Honestly record how much you are spending — unawareness leads to higher costs.
- Do not chase losses: End the session when you lose. There is no guarantee luck will turn next time.
- Never play with essential money: Never bet money set aside for rent, food, or medical needs.
- Take regular breaks: Take at least a five-minute break every hour — get up, walk around, drink some water.
- Do not play under stress: Avoid gaming when you are angry, sad, or anxious.
- Talk to someone: If you are struggling, speak with a trusted person or reach out to db999 support.
For Adults Only
You must be at least 21 years old to open an account and play at db999. If a minor has access to your device, keep your account logged out. Enable parental controls at the device level to protect your family.
Contact Us for Help
db999 Support Team
A gaming problem is a health matter. db999's support team will help you without judgment — be honest with us, we are here for you.
What to Do If You Have a Problem
If you feel gaming is getting out of your control, come to db999's live chat as a first step. Our trained team will help you set a time-out or self-exclusion.
- Open live chat and mention "responsible gaming support" as your topic.
- Describe the problem — how long it has been going on and what kind of impact it is having.
- Choose a tool — deposit limit, time-out, or self-exclusion.
- Tell your family — support from people close to you makes recovery easier.
If needed, db999 can close your account and prevent new accounts from being opened in the future. This service is completely free and confidential.
Enjoy Safely
Enjoy db999's entertainment while staying within responsible limits. Set your budget before you start playing.